So, here are our two types of delivery options:
This delivery service will bring all items and boxes to the front door, garage of your home or the lobby of your apartment or condominium building. You will be responsible for carrying the product from this area to where it is needed in your home. Please note: set up of new furniture and removal of debris is not included in this delivery service.
Drop Off service is available on selected days. We will contact you to let you know the next available drop off date in your area.
Available on any purchase, to a single Calgary or Edmonton address.
More details in store or call us @ 1.800.311.6838 press #4 for Calgary and #5 for Edmonton.
Just sit back and let us do aaall the work. Our professional delivery team will do all the heavy lifting, assembly, and even remove all the garbage and packaging!
$149 within the city limits and select surrounding areas Calgary and Edmonton.
$239 for an extended area around Calgary
This delivery service will bring all items and boxes into your home, unpack and assemble goods and place them in the desired room. We will also remove all wrappings from your items. Please notify us if items need to be moved up or down stairs or if an elevator is available. It is the customer’s responsibility to make sure that all items are measured and will fit in elevators, stairs or doorways. Please note: We will not hook-up any electrical or component wires or attach any items to wall. And, we will not remove any old furniture from your home.
Click here to view our Delivery Video.
What does your full set up delivery service include?
Our delivery service includes furniture unpacking, setup and garbage removal.
Why don’t you attach anything to my walls?
Because while we are excellent at deliveries and setup, we are not very good at fixing holes in the wall.
What do I do if I receive damaged furniture?
Try not to cry! Seriously, we want you to be able to brag about your furniture and the experience you have had with us. Obviously damaged furniture is not going to cut it. Make a note of any damage on your delivery ticket and we will call to follow-up within the next few days. You can also call the head office or warehouse during your delivery to report the damage and we will talk you through the process.
Do you remove my old furniture?
Nope. Our garbage can is only slightly bigger than the one you have at home!
Am I allowed to tip the delivery crew?
Sure, if you feel inspired to tip them then, by all means, go ahead. Our delivery guys don’t expect tips though, so don’t feel obligated.
Why can’t you be more specific on the delivery time?
To be honest, we don’t want to make promises we can’t keep. By giving you a window of time for your delivery, we’re giving our delivery guys the flexibility to deliver in the most efficient way as they factor in traffic, weather and the number of appointments on your delivery day. For your convenience, we will call you when we are on the way to minimize the amount of time that you’re waiting by your front door.
What do I do if I have to cancel my delivery?
Please call us 48 hours prior to your delivery day so that we can save our warehouse staff the task of organizing your furniture. The sooner you call to cancel, the sooner we can rebook you.
What will you do for me if your guys are late?
Chocolate? Ha, no. Obviously we will do our best to make amends for the inconvenience, but we hope you understand that there are always controlled and uncontrolled factors affecting our delivery times. We do our best to anticipate the uncontrolled factors, but delays – such as traffic accidents – will happen. We hope that you will work with us, not against us, in the event that we are running late. Our delivery guys will make sure that you receive your goods on your delivery day – and they’ll do this knowing that it means they’ll be getting home late to their own families.
What if the furniture does not fit into the room?
Then it’s going to look pretty weird. This is why we hope that you know your space and require you to take measurements prior to purchase and delivery. As your design consultant will discuss with you (and as outlined on the back of your invoice), we require that you have measured your space, including your elevators, prior to delivery. This helps to avoid inconveniences for both you and our delivery team. If you haven’t made your purchases yet, it’s a good idea to check out our pre-shopping checklist for valuable tips.
What if I don’t like the furniture once it is delivered?
If you are unsure of how the furniture will look in your house, please discuss this with your design consultant prior to your purchase. There are many ways to avoid the issue of ill-fitting furniture. One way is to take pictures of the room for your design consultant. This will enable you to take advantage of expert advice and help you plan pieces that will perfectly complement your home. Our pre-shopping checklist will give you more ideas to help you prevent this issue. If problems arise when the furniture is delivered to your home, please call your Design Consultant immediately to discuss options. We charge per delivery, so keep in mind that you won’t get your delivery fee back.
What happens if your delivery guys damage my property?
We are extremely confident in the service that our delivery guys provide – but let’s face it, they’re human and accidents might happen. In the event that we scratch a wall or damage your property in some way, we will take care of the repair. Please note the damage at the time of the delivery on the delivery ticket.
Will your delivery guys take off their shoes?
We cannot say they will take off their shoes. It’s a sensitive subject. Below is our policy as stated in our terms & conditions.
We take the health and safety of our delivery team very seriously as you do your floors and internal surfaces of your home. Please ensure that adequate protection for both our delivery team and your floors and internal surfaces of your home are made when preparing for your delivery. It is our goal to protect our delivery team while ensuring safe procedure be taken and the protection of your home.
What's the difference between delivery and shipping?
Delivery is what we do locally within Edmonton, Calgary, and the surrounding area as outlined above.
Shipping is how we get our product out to online customers in areas outside the Delivery Zone. Way outside. Like Saskatchewan and BC. We ship from our warehouse to the major urban centre Freight Depot nearest their home.
This Depot Shipping Service requires that they provide their own transportation, loading, ropes, etc.from the depot to their home and does not include assembly.
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