REVOLVE CANCELLATION POLICY
All purchases require a 50% deposit. You have 24 hours from the time of purchase to cancel your purchase and receive a full refund. 24 hours after your purchase, we will charge a 25% restocking handling fee to cancel or modify your order. Purchases sold “as-is” or marked as “final sale” cannot be cancelled. We require that you have measured your space, including your elevators, prior to delivery and we will not take returns on items that do not fit your room or cannot be moved into your home.
REVOLVE RETURN POLICY
Returns of in-stock items will only be accepted in original packaging and in unused condition. All returns after the first 24 hours of purchase will be subject to our approval and minimum 25% restocking fee. All custom orders (items not in stock at time of purchase), floor models, clearance products or items sold “as is” cannot be returned under any circumstances.
ETA AND TRACKING OF YOUR ORDER
ETA stands for Estimated Time of Arrival. The ETA is our most realistic estimate as to when your furniture will arrive in our warehouse. Like any estimate, times can and often vary due to shipping delays, backorders and production problems. We do not guarantee our ETAs.
If you would like to trace your order, please call your design consultant at the Calgary store. We place considerable effort in tracking all our clients’ orders and will try our best to notify you and accommodate you if any delays occur.
We will notify you when all of your furniture arrives in our warehouse in Calgary. Your outstanding balance is due at this point in time. If for some reason you are not ready to receive your purchase, we will store your fully-paid merchandise at no cost for 2 months. After the 2 months free storage period, a storage charge of 2% of your total invoice cost will be applied to your invoice monthly.
PICKING UP FROM OUR WAREHOUSE
When picking up, you need to bring your invoice, valid identification, as well as straps and blankets. You are responsible for any transportation damage so make sure you handle your new furniture with care. All pick ups go through our Warehouse location in Calgary at #3, 1110 58th Ave SE. Pick up hours for Calgary warehouse is listed on our company website. To schedule your pick up, please go to www.myrevolve.com. Revolve Furnishings does not offer on site service for picked up items. You will need to, at your own expense, bring any item with hidden damage or defect back to the warehouse in Calgary.
We offer two types of delivery options within regular delivery areas in Edmonton and Calgary.
Option A: Drop Off service to your front door, garage of your home
The delivery team will bring all items and boxes to the front door, garage of your home. You will be responsible for carrying the product from this area to where it is needed in your home. Please note: set up of new furniture and removal of debris is not included in this delivery service.
Drop Off service is available on selected days. A 3-hour time window will not be given. You must be available to receive your goods on the scheduled date.
More details in store or call us @ (403) 255-8372.
Option B: Full delivery with set up
This delivery service will bring all items and boxes into your home, unpack and assemble goods and place them in the desired room. We will also remove all wrappings from your items. Please notify us if items need to be moved up or downstairs or if an elevator is available. It is the customer’s responsibility to make sure that all items are measured and will fit in elevators, stairs or doorways. Please ensure that all driveways and paths are unobstructed in such a way that allows the moving truck to access the delivery address. We also ask you to have your space and a pathway cleared within the premise before our delivery team arrives. We require, as does OH&S, that our delivery team wear protective footwear at all times. We take the health and safety of our delivery team very seriously as you do your floors and internal surfaces of your home. Please ensure that adequate protection for both our delivery team and your floors and internal surfaces of your home are made when preparing for your delivery. It is our goal to protect our delivery team while ensuring safe procedures be taken and the protection of your home. Our delivery team will not proceed if any foreseeable danger is apparent. You must notify us at least 2 days in advance to reschedule any delivery. If you miss your delivery or cancel with less than 2 days notice, we will charge you for a second delivery. Our delivery fee is a per visit charge, the delivery charge on your invoice is for one visit to your home. If you require more than one delivery, more charges will apply.
Please note: We will not hook-up any electrical or component wires or attach any items to walls or ceilings.
IMPORTANT DELIVERY ACCEPTANCE INSTRUCTIONS
Delivery must be signed for by the customer or an individual that is at least eighteen years old that the customer designates to have the authority to sign for the delivery.
DAMAGE TO ITEMS RECEIVED
In the unlikely event we deliver a damaged piece of furniture, you are required to note it at the time of delivery. Our service department will get in touch with you upon review of your delivery ticket. For all items with hidden damage, you must submit your claim online at www.myrevolve.com within 24 hours and provide photos of the damage.
We will do our best to make sure that all damages are repaired or replaced by manufacturer. To process warranty claims, we are required to have photos of the problem emailed to us. Please be advised we will process your claim quickly but it can take time to obtain manufacturer approval. For environmental reasons most manufacturers suggest repair before replacement, a policy we support.
All our products (Revolve Furnishings collection), except items sold “as is” or from Revolve Outlet, come with a 1 year manufacturer warranty. Sofas from Revolve Furnishings' collection have a lifetime manufacturer warranty on the frame, 5 years on the foam and 5 years on the leather. Manufacturer warranties cover manufacturer’s defects that occur with normal use. All manufacturer warranties are void if you do not maintain and properly care for your furniture. Improper use, abuse, damage from acts of God and commercial use are not covered under manufacturer warranty. Avoid application of improper substances, low humidity (e.g. placing furniture over heating vents) and direct sunlight, as damages that result from this will not be covered under warranty. Softening of cushions, wrinkling of leather, natural marks and slight stain/colour variations are considered to be normal and are not considered to be a defect. As a bonus, when you pay for full delivery, your manufacturer warranty will cover onsite service within Calgary/Edmonton area.
THIRD PARTY PICK UP ACCEPTANCE (IF APPLICABLE)
The purchaser acknowledges that when arranging for a Third Party Pick Up, they are to advise their Third Party of their invoice number, and have them bring valid identification, as well as their own straps and blankets. Once the furniture is released to the Third Party, the Third Party is responsible for any transportation damage.
The purchaser acknowledges all Revolve Furnishings rules and requirements of having a Third Party pick up their furniture. The purchaser further releases Revolve Furnishings of any liability in regards to this pick up once the furniture has been released to the designated Third Party of purchaser’s choice.
OUT-OF-TOWN SHIPPING ACCEPTANCE (IF APPLICABLE)
Revolve Furnishings is pleased to offer its “Out of Town” customers free shipping to the nearest depot with purchase over $1000 or curbside delivery within the town/city of the depot location with purchase over $2000. Revolve has its dedicated freight companies to assist with all out of town deliveries. The nearest depot to which free delivery is and can be made is governed solely by the freight company established routes and depot points. We ask that all boxes and containers be fully inspected for damages and marked on the bill of lading before signing at the time of receiving. No shipping claims can be made to the delivery company after receiving documents that have been signed. You are agreeing not to hold Revolve Furnishings liable for any damage that may occur during the delivery and transport of your furniture from its warehouse to the depot or curb-side of your address. As well, you are agreeing to absorb any cost that may be incurred should the product purchased require servicing or warranty claim. The Purchaser agrees to not hold Revolve Furnishings liable for any damage that may occur to items purchased during shipping to the noted delivery depot or address.
The purchaser agrees to inspect, at the time of receiving, all containers holding items purchased for visible damage and to ensure that all items have arrived with delivery. The outcome of this inspection is and must be noted on delivery documents (Bill of Lading) at the time of delivery and prior to the Purchaser adhering his/her signature for receipt of purchased items.
The Purchaser acknowledges and understands that if and when making a claim regarding the shipment of items purchased from Revolve Furnishings, I must follow the freight company’s claims procedures and policies.
The purchaser further understands that any shipping cost incurred (should a product purchased require servicing or warranty claim) when shipping back to Revolve Furnishings will be my own.
FURNITURE PICK-UP ASSISTANCE (IF APPLICABLE)
Should the purchaser require assistance in the loading of furniture into their vehicle, they hereby relieve Revolve Furnishings of any and all responsibility, liability and or fault causing damage that may occur during the loading or transport of these goods to any people and vehicles used.
The purchaser hereby assumes full liability for any bodily harm or injury incurred by myself or by other people involved in this loading and or transport of these goods.
Revolve Furnishings reserves the right to correct all invoice clerical errors due to miscalculation until the order is finalized. The errors will be corrected in the process and the correct calculation will be reflected in the sales order.
For further information regarding Revolve Furnishings Privacy Statement please go to: https://www.revolvefurnishings.com/pages/privacy-security
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